Fine-tuning Your Listening Skills

People like to be heard. More than that, it’s a genuine need. It’s a wise, effective business owner or executive leader who knows this and sets time apart in his or her schedule to do just that: listen. Listening is necessary at all times, but crucial when standing at the doorstep of change. That’s a…

Positive vs. Negative Words

Great leaders inspire and move people. They implement powerful ideas with efficient strategies. Something else? They use the right language to encourage the behavior they want to see. To most effectively implement a change it is best to encourage employees to “start doing” specific actions rather than reminding them of what they “can’t” do, or…

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With Each Season Comes Something New

Summer turns to fall, and we wouldn’t have it any other way. As much as we love sun-filled days and the routine-less-ness of summer, we welcome nature’s display of colors, the crisp autumn air, football, crackling fireplaces, and the newness that comes with change. Each season has its magic. Anticipated or dreaded, change is difficult….

All Aboard!

 Impacted Groups are the people who must do something differently as a result of the change. “Different” might mean a new process, a new technology, a new office location – or they might simply need to doing something that has always been part of their job. Because the change will most directly and dramatically affect…

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Your Implementers: Prepare them for success

Our last few posts have introduced you to critical stakeholders; groups of people who, depending on their preparedness for the upcoming change, can make or break your best laid plans. We’ve blogged about Advisors (the leaders who shape the program) and Champions (respected employees who are the natural mouthpieces of the program). This time, we…

We are the Champions (my friends)

Admit it, we got you humming, didn’t we? The rock stars. Every organization has them. As you begin planning your change effort and shaping your stakeholder groups, pay attention when people say, “Talk to Jamie in accounting, she’s really gets it.” Or, “Brad in marketing always knows what’s going on with everyone, check in with him.” These are…

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Let’s take it from the top: Your Advisors

Last time, we introduced you to the four stakeholder groups – Advisors, Champions, Implementers and Impacted Groups – who play a role in all change initiatives. While there’s no “one-size-fits-all” approach to engaging each group and moving them to readiness, we’ve seen similar patterns every time we work with clients. Your Advisors are the leaders of the transition. They’re…

Meet the Four Stakeholder Groups

In our last post, we recommended bringing your project team together to brainstorm about who your stakeholders are. You should come away knowing the folks who will be involved–or affected by–the transition. Great! Now you can streamline further by grouping each stakeholder by category. The messages, desired changes, measurement and tactics to reach people within a…